Kashma Optics Store

At Kashma Optics, we’re committed to providing our customers with a smooth and enjoyable shopping experience. Since the medical and personal eyewear we offer is intended for individual use, please review the following terms and conditions carefully to understand your rights and responsibilities.

First: Sunglasses & Ready-Made Optical Frames

Return & Exchange Window
You may return a product within 3 days or exchange it within 5 days of receiving your order.

• Eligibility
  The product must be in its original, unused condition and include all original accessories (case, cleaning cloth, and cards), along with its original, undamaged packaging.

• Quality Inspection
  The product undergoes a thorough inspection by our technical inspection team to ensure it is free from scratches or signs of misuse before the return or exchange is approved.

Second: Prescription Eyeglasses (Custom-Fitted to the Customer’s Measurements)

• Prescription Lenses & Custom Fitting
  As prescription lenses are specially made and cut according to the customer’s prescription and preferences, they are considered customized products and cannot be returned or exchanged once the customization process has started or the order has been dispatched, except in cases of an error on our part (incorrect measurements or the wrong lens type).

Note: If the customer wishes to return the optical frame without the lenses, the cost of the customized prescription lenses will be deducted and is non-refundable. The frame may be returned provided it is in its original condition.

Third: Contact Lenses & Care Solutions

• Contact Lenses (Prescription or Cosmetic) & Their Solutions
  Contact lenses and their solutions cannot be returned or exchanged under any circumstances for health and safety reasons, and to ensure product quality and protect our customers.

• The Only Exception
  If the customer receives a product that does not match the order (different size or incorrect item), or if there is a clear manufacturing defect in the lens packaging, provided that the package remains completely sealed, unopened, and in its original condition.

Fourth: Shipping & Delivery Costs

• If the Return or Exchange Is Requested by the Customer
  If the return or exchange is requested for personal reasons and is not due to an error by the store or a manufacturing defect, the customer is responsible for the return shipping and the shipping cost of the replacement product. The actual shipping fees will be deducted from the total refund amount.

• If the Error Is on the Part of Kashma Optics
  If an incorrect or defective product is sent, the store will cover all shipping and replacement costs.

Fifth: Refund Process

• Once the returned products are received at our premises and verified to meet the required conditions, the refund will be processed within a maximum of 14 business days.

• The refund will be issued exclusively to the same electronic payment card used for the purchase, or via bank transfer to the customer’s account, depending on the available payment method.

Sixth: How to Request a Return or Exchange

To initiate a return or exchange, please contact us through the following official channels within the specified period:
Email: mr.kashma@gmail.com
Customer Service WhatsApp: 00966563522132
Please include your order number, a clear photo of the product, and the reason for the return or exchange.