Kashma Optics
By using the Kashma Optics store or completing an order, you fully agree to the following terms and conditions:
1. Orders & Prices
All listed prices include Value Added Tax (VAT).
Kashma Optics reserves the right to cancel an order in the event of a technical pricing error or if the product is out of stock. The customer will be notified, and the full amount paid will be refunded promptly.
2. Exchange & Return Policy (Timeframe & Conditions)
Frames & Sunglasses:
Exchanges or returns are accepted within 7 days of receiving the order, provided that the product is in its original condition, unused, and includes all original accessories and packaging.
Prescription & Contact Lenses:
- Prescription lenses made according to the customer’s prescription are non-refundable and non-exchangeable, except in cases where the error is attributable to us.
- Contact lenses may be exchanged or returned within 3 days, provided they remain sealed, unopened, and in their original condition, in the interest of public health and safety.
3. Shipping & Delivery
The customer is responsible for providing an accurate delivery address and contact number.
The store is not responsible for delays caused by the shipping company or circumstances beyond its control.
4. Warranty
Frames and eyeglasses are covered against manufacturing defects in accordance with the store’s warranty policy. The warranty does not cover misuse or breakage resulting from personal use.
5. Intellectual Property
All rights relating to the content of Kashma Optics, including designs, logos, and written materials, are exclusively owned by the store. Any use of such content without prior authorization is prohibited.